Return And Refund Policy
Last updated
Return and Exchange Policy
At Suka Boat Shop, we want you to be satisfied with your purchase. Please read our return and exchange policy below before sending any item back.
1. Return and Exchange Period
You may request a return or exchange within 14 days of the date your order was delivered or collected.
All return and exchange requests must be submitted to our Customer Support team for approval before you send any items back.
2. How to Request a Return or Exchange
To request a return or exchange, please contact our Customer Support team and provide the following information:
- Your order number.
- The reason for your return or exchange.
- A photo of the item if it is damaged, defective, or incorrect.
Once your request has been approved, our Customer Support team will email you the return shipping address and instructions.
Please do not send any items back before receiving approval and return instructions from our Customer Support team.
3. Return Conditions
To qualify for a return or exchange, items must be in their original condition, with all original packaging and tags intact.
Items that have been used, damaged after delivery, or returned without their original packaging or tags may not qualify for a return or exchange, unless the item is defective or otherwise covered by applicable law.
The following items cannot be returned or exchanged:
- Waterski.
- Wakefoil.
- Wakeboards.
These exclusions do not affect any rights you may have under applicable consumer protection laws.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or the return is necessary because the item is out of stock or unavailable.
For defective or unavailable items, please contact our Customer Support team for instructions on how the return or refund will be handled.
Original shipping charges, if any, may not be refundable unless the item is defective, unavailable, or otherwise required by applicable law.
5. Return Shipping and Tracking
We recommend using a shipping service that provides a tracking number.
Suka Boat Shop is not responsible for return packages that are lost in transit when sent using a shipping service without tracking.
Please keep your shipping receipt and tracking number until your return or exchange has been completed.
6. Refunds
Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions.
Please allow up to 14 days from the date we receive your returned package for your refund to be processed.
After the refund is processed, the time it takes for the money to appear in your account may depend on your bank or payment provider.
Refunds will generally be issued to the original payment method unless otherwise required by applicable law or agreed upon with the customer.
7. Exchanges
Once we receive and inspect your returned item, we will arrange to send the replacement item.
Please allow up to 7 days after we receive your returned package for the replacement item to be shipped.
If the requested replacement item is out of stock or unavailable, we will issue a refund instead.
8. Contact Customer Support
If you have questions about a return, exchange, or refund, please contact our Customer Support team.
Please include your order number in your message so we can assist you more quickly.
Thank you for shopping with Suka Boat Shop.