Returns & refunds
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Draft template. Replace everything in [brackets], review it (ideally with a lawyer) and then publish.
Returns
You can return unused items within [30] days of delivery. To start a return, email [support email] with your order number.
Refunds
Once we receive and inspect your return we refund the full item price to your original payment method (card or PayPal). Refunds usually arrive within 5-10 business days.
Damaged or wrong items
[Explain how customers report problems and what you do about them.]